Opportunities may appear from the most surprising encounters.
Some time ago, I was driving through a private residential estate looking for some real estate to invest in. Carelessly, I rammed my car into a stationary car parked in front of a 15,000 square foot bungalow. From the commotion, the lady living in the bungalow ran out to investigate. As luck would have it, I had run into the back of her car. When she saw that I had damaged her car, she started yelling at me. Her yelling apparently woke her husband who also came out to see what all the noise was about. I thought to myself, “Oh no, it is twice the trouble now for sure.” The man looked at me for a moment, sized me up and then spoke “Are you looking for real estate?” I was surprised by his intuitiveness and replied with some hesitation (I had just hit his car), “Yes sir, I am.”
“I knew it! I’m just like you! I drive around from time to time looking for undervalued properties and I become so engrossed this happens to me all the time!” He gestured for me to look towards the front of the car I had just hit. It was damaged as well. By this time, his wife had calmed down somewhat. The man then said to his wife, “Honey, why don’t you go back into the house, I would like to speak with this gentleman for a while. Don’t worry I’ll settle the car issue with him.”
The man then introduced himself and said it was a great opportunity to meet someone as interested in property as he was. He then shared with me that he had had his eye on a plot of land for some time now which he intended to develop into a pair of semi-detached houses. He asked me if I was interested in co-developing the plot with him. I was stunned for a few minutes. I simply wasn’t expecting that. I was expecting a good telling off from someone whose car I had just damaged and certainly not a business offer.
Opportunities can appear when you least expect it.
When I was still actively running my printing business, I received a sales call from the director of a large multinational company. He enquired if I was willing to provide him with a free sales consultation, but said that he could not promise any sale. Despite our offices being located at opposite ends of the country, I agreed to see him. Mr Yeo was a friendly and upfront guy and told me straight out what he was looking for. I immediately indentified that I had the knowledge which he was seeking but the products he was looking for were something which my business could not supply to him. This meant that despite me travelling halfway across the country, this was going to be a free consultation and I would be walking away from this meeting empty handed. Mr Yeo understood this but asked if I was willing to help him anyway. Though I was disappointed as a salesperson, I couldn’t resist my urge to help Mr Yeo, and despite my instincts as a salesperson to cut my losses, I decided to help him anyway.
Mr Yeo offered me some coffee and spent the next hour asking me very specific questions related to the printing business. He listened intently and absorbed my knowledge of my industry as I shared openly. After an hour, he was really satisfied and thanked me for my help. I left his premises and was still wondering if I had done the right thing as a salesperson.
I drove across the country back to my office and as I sat in my chair, I started pondering over what had just happened, when the phone rang. It was Mr Yeo, “Chris, I was really impressed with your attitude. I actually do have some orders for you, but what I wanted to make sure of was that the supplier we engaged had the heart to help and was not merely profit-driven. Would you please come back to my office, I promise that I will not waste your time.” Even more stunned than I was previously, I drove back to the office and received an order that was the largest single order for my business at that point.
More than 10 years later, Mr Yeo’s company continues to be a loyal supporter of my business and I just can’t imagine the amount of business that I would have missed had I been less helpful back then. We really can’t be certain of how our environment will react to our input. If we embrace what at first appears to be a negative encounter, we just might be surprised at how profitable things could turn out.
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